Verde natural products

Terms of UseBy accessing, browsing, and/or using Verde Natural Products website you acknowledge that you have read, understood and agree to abide by the conditions listed below.

Copyright notices

All Web site design, text, graphics, the selection and arrangement thereof, and software are the copyrighted works of Verde Natural Products, unless otherwise noted. All Rights Reserved.

Restrictions of Use of Materials

You may print copies of the information on this website for personal use, you may also store the files on your computer for personal use or reference the server from your own documents. Verde Natural Products retains copyright on all text and graphics and is the owner of the trademark on the website, unless otherwise noted. You many not distribute text or graphics from this website without the express written consent of Verde Natural Products. Additionally, you may not copy and distribute this information to any other server, or modify or reuse text or graphics on this system or another system without our permission.

Verde Natural Products reserves all other rights.

Disclaimer of Medical Liability

Verde Natural Products does not provide medical advice.

The content of Verde Natural Products website, text, graphics images and information, and other material on the website are for general purposes only.

Shipping & Returns

Shipping Policy

We will endeavour to send your package within 24 hours of ordering, Monday- Friday. All orders are processed in the mornings and therefore order cut off is 12PM business days. Of course in the event the stock is on order, we will do our best to have it sent out as soon as we receive it. All of our parcels are despatched via Australia Post’s extensive network ensuring prompt delivery with tracking ID’s.

Standard Shipping

Australia Post will collect our orders from our warehouse in Melbourne and will be delivered to your nominated address. For the Australian metropolitan area, delivery takes up to two days and five ten days for the rest of Australia.

Domestic (Australia)

  • We have free shipping anywhere in Australia.
  • Orders of 3 boxes or more will receive one free.
  • Tracking available on all orders via Australia Post.
  • International Shipments

Please note that we currently only ship within Australia. In the future we are planning to sell overseas but for now we only distribute in Australia.

Pick-Up

Our business is 100% online and we all do our work this way. Therefore there is currently no option to pick-up your order. Should this change in future we will endeavour to let you know. We continue to bring you the best service with fast and reliable delivery.

Returns Policy

Due to health and hygiene reasons, we do not accept returns or exchanges for change of mind purchases if your order has been opened. If your order is unopened you may return your goods to us.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you believe there is a manufacturing fault with your product, please contact us within 48 hours of receipt of your order, for an exchange. You will receive a reply email stating the procedure and guidelines for us to complete the exchange. In all cases, you will be responsible for covering the shipping cost of the returned goods.

Lost/Stolen Packages

We do not warranty any claims of lost or stolen parcels. We will do our utmost to assist with tracking any lost and/or stolen parcels, however this is generally handled by our delivery service – Australia Post.

Product Damage Liability

We believe in a quality product therefore all our products are checked for quality before they are sent out. If your item is damaged by Australia Post during delivery, Verde Natural Products is not liable for these damages. Please note we take all precautions to ensure you receive your items in faultless condition.

However, should a product arrive damaged or not meeting your expectations of appearance, please contact us via [email protected] with a picture of the item and your order details. We will get in touch with you as soon as possible. We may ask to you to return it for a full refund, providing it is unused and in original packaging.

If you are unhappy with your purchase for any other reason please do get in touch and we will discuss a resolution that works for you, whether a replacement, store credit or a refund.